Urgent Call for Telecare Users in NZ: Register Your Devices Before Major System Upgrade!

2025-06-02
Urgent Call for Telecare Users in NZ: Register Your Devices Before Major System Upgrade!
Liverpool Echo

A nationwide call is going out to all New Zealanders who rely on telecare alarms – those vital devices that provide peace of mind and rapid assistance in emergencies. With a significant upgrade to the system underway, users are being strongly urged to register their devices and confirm their details with their service providers.

This isn’t just a gentle reminder; it’s a crucial step to ensure uninterrupted support for vulnerable individuals, including the elderly and those with disabilities. Telecare alarms, often used in homes across the country, are a lifeline, providing a direct link to emergency services and caregivers when needed most. The upcoming system upgrade aims to improve reliability and functionality, but its success hinges on accurate user registration.

Why is Registration So Important?

The shift to a new system means that existing device information needs to be transferred and verified. Without this confirmation, alarms may not function correctly during and after the upgrade. This could have serious consequences for individuals who depend on these systems for their safety and well-being. Imagine the distress and potential danger if an alarm fails to trigger in an emergency because the details haven’t been updated!

Who Needs to Register?

Anyone currently using a telecare alarm in their home, regardless of the provider (e.g., local council, private company), needs to take action. This includes alarms for falls detection, medical alerts, and general emergency assistance.

How to Register Your Device:

  • Contact Your Provider: The first step is to get in touch with the company or organisation that provides your telecare service. They will guide you through the registration process.
  • Check Your Local Council Website: Many local councils manage telecare services and have detailed information on their websites about the upgrade and registration procedures.
  • Don't Delay: Time is of the essence. Register your device as soon as possible to avoid any disruption to your service.

What’s Driving This Change?

This upgrade is part of a broader effort to modernise and improve the national telecare network. It’s being driven by a combination of government initiatives, providers, and technology advancements. The goal is to create a more robust, reliable, and user-friendly system that meets the evolving needs of New Zealanders.

Further Information and Support:

  • Your telecare provider
  • Your local council website
  • Age Concern New Zealand: Provides information and support for older adults.

Don't take any chances with your safety or the safety of loved ones. Register your telecare device today and ensure you continue to receive the vital support you need. This simple step can make a world of difference.

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