MyBurgerLab Apologises, Sacks COO & Mandates Cultural Sensitivity Training Following Shariah Punishment Controversy

2025-08-22
MyBurgerLab Apologises, Sacks COO & Mandates Cultural Sensitivity Training Following Shariah Punishment Controversy
Malay Mail

Kuala Lumpur, August 22 – Popular Malaysian burger chain MyBurgerLab has issued a public apology and terminated the employment of its former Chief Operating Officer (COO), Andrew Chong, following widespread outrage over a controversial social media post referencing Shariah law punishment. The incident has sparked a national conversation about cultural sensitivity and workplace conduct.

The controversy arose when Chong, in a now-deleted post on his personal X (formerly Twitter) account, made a remark perceived by many as insensitive and disrespectful towards Shariah law and its principles. The post quickly went viral, triggering a wave of criticism and calls for MyBurgerLab to take action.

MyBurgerLab swiftly responded to the public outcry, initially stating that the views expressed in the post did not reflect the company’s values. However, following mounting pressure and a boycott threat, the franchise took a firmer stance. In a statement released today, MyBurgerLab confirmed Chong’s termination and announced mandatory cultural sensitivity training for all staff members.

“We deeply regret the distress and offense caused by the recent social media post. MyBurgerLab is committed to upholding the values of respect, inclusivity, and cultural sensitivity. We want to assure our customers and the public that we do not condone any form of discrimination or disrespect towards any religion or cultural practice,” the statement read.

The company emphasized that it values the diversity of Malaysia and is dedicated to fostering a workplace and customer experience that reflects this commitment. The cultural sensitivity training will be designed to educate employees about the importance of respecting different beliefs and customs, and to equip them with the skills to navigate sensitive situations with empathy and understanding.

This incident highlights the increasing scrutiny faced by businesses and individuals regarding their online behavior and its potential impact on public perception. It also underscores the importance of companies having clear policies and procedures in place to address such situations effectively.

MyBurgerLab’s decision to terminate Chong and implement cultural sensitivity training has been largely welcomed by the public, with many praising the company’s responsiveness and commitment to addressing the issue. However, the incident serves as a crucial reminder of the need for ongoing awareness and education regarding cultural sensitivity, particularly in a diverse and multicultural society like Malaysia.

The franchise has pledged to continue engaging with the community and to strengthen its commitment to creating a welcoming and respectful environment for all.

This is a developing story.

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