FridayOL

KLIA Apologises for Aerotrain Service Halt: What Passengers Need to Know

PETALING JAYA: Kuala Lumpur International Airport (KLIA) has issued a formal apology for the unexpected suspension of Aerotrain services earlier today. The disruption, which affected travellers connecting between the Main Terminal and Satellite Terminal, has prompted KLIA to address concerns and outline steps being taken to restore full service.

In a statement released on X (formerly Twitter) this evening, KLIA explained that the temporary pause was due to unforeseen technical issues. While the specific nature of the problem hasn't been detailed, airport authorities assured the public that engineers are working diligently to identify and rectify the fault as quickly as possible.

Impact on Passengers and Alternatives

The Aerotrain is a vital link for passengers transferring between the Main Terminal and Satellite Terminal, particularly for those with short connection times. Its absence has undoubtedly caused inconvenience and potential delays for some travellers. KLIA has advised passengers to allow ample time for transfers and has provided alternative transportation options, including:

• Free Shuttle Buses: KLIA is deploying complimentary shuttle buses to transport passengers between the terminals. These buses are operating frequently to minimise waiting times.
• Taxis and Ride-Hailing Services: Taxis and ride-hailing services like Grab are readily available at designated pick-up points throughout the airport.

KLIA's Commitment to Resolution

KLIA management has stressed their commitment to restoring Aerotrain services as soon as possible. Regular updates will be provided via the airport's official social media channels and website. The airport is also working to mitigate any further disruptions and ensure a smooth travel experience for all passengers.

“We understand the inconvenience this has caused and sincerely apologise for any disruption to your travel plans,” the statement read. “We are working tirelessly to resolve the issue and restore Aerotrain services promptly.”

What Happens Next?

Passengers scheduled to connect through KLIA in the coming days are advised to check the airport's website (https://www.klia.com.my/) or social media pages for the latest updates on Aerotrain availability. Stay tuned for further announcements regarding the expected timeframe for full restoration of service.

This incident highlights the importance of robust infrastructure maintenance and contingency planning at major international airports. KLIA's response will be closely watched by industry observers and passengers alike, as they seek reassurance that such disruptions are handled effectively and swiftly.