FridayOL

Kuala Lumpur, May 21 – Two express bus companies are facing action from the Land Public Transport Agency (APAD) after being caught overcharging passengers during the recent Hari Raya 2025 celebrations. This marks a significant effort by APAD to curb unfair practices and protect consumers during peak travel periods.

The APAD announced that it had identified the two companies through its ongoing monitoring and enforcement operations throughout the festive season. While specific details regarding the companies' identities and the exact penalties imposed remain confidential pending further investigation, APAD confirmed that the violations involved exceeding the established fare limits set for festive season travel.

“We take these matters very seriously,” stated an APAD spokesperson. “The festive season is a time when many Malaysians travel to be with their families. It is unacceptable for operators to exploit this situation and unfairly burden passengers with exorbitant fares.”

APAD's Vigilance During Festive Seasons

This isn't the first time APAD has stepped up its enforcement during festive periods. Traditionally, the agency increases its presence at bus terminals and along major highways to monitor fares, ensure passenger safety, and address any complaints. This year’s heightened vigilance comes as a response to growing concerns from the public about potential price gouging amid increased demand.

The fare limits are set by APAD to ensure that prices remain reasonable and accessible for all travelers, particularly those with limited financial resources. These limits are calculated based on factors such as distance, route, and the type of bus service.

Consequences for Violators

The penalties for violating festive season fare limits can be substantial, potentially including hefty fines, suspension of operating licenses, and even blacklisting from future tender processes. APAD is committed to enforcing these regulations rigorously to deter future violations.

Consumer Advice and Reporting Mechanisms

APAD is urging passengers who suspect they have been overcharged to report the incidents immediately. Passengers can lodge complaints through various channels, including:

• APAD’s official website: www.apad.gov.my
• APAD’s hotline: 03-2273 1300
• APAD’s social media platforms

“We encourage the public to be vigilant and to report any instances of unfair practices,” the spokesperson added. “Your reports are crucial in helping us maintain a fair and safe transportation system for everyone.”

Looking Ahead

The APAD’s actions serve as a strong reminder to all express bus operators that fair pricing and adherence to regulations are paramount. As Malaysia prepares for future festive seasons, APAD vows to maintain its unwavering commitment to protecting consumer rights and ensuring a reliable and affordable public transportation system.

This crackdown on price gouging during Hari Raya 2025 reinforces APAD's role as a key guardian of public transport integrity and a protector of Malaysian consumers.