FridayOL

E-Hailing Services Face Scrutiny Over Mandarin Booking Allegations

Kuala Lumpur, August 7 – The Land Public Transport Agency (APAD) has issued a strong warning to e-hailing companies, firmly stating that discriminatory practices based on language in booking allocation are strictly prohibited. This comes in response to recent concerns and reports suggesting some platforms may be prioritizing Mandarin-speaking drivers for certain bookings.

APAD's Zero Tolerance Policy

APAD’s statement clearly outlines its zero-tolerance stance on any form of language-based discrimination within the e-hailing sector. The agency emphasizes that all passengers, regardless of their language preference, should have equal access to transportation services. The core principle is fairness and equal opportunity for both passengers and drivers.

The Issue of Mandarin Bookings

Recent allegations have surfaced indicating that some e-hailing platforms might be implementing systems that favour Mandarin-speaking drivers for bookings originating from or headed to areas with a significant Chinese population. This practice raises concerns about potential discrimination against non-Mandarin speaking passengers and could disadvantage drivers who don't speak Mandarin.

Why This Matters: Ensuring Fair Access

The availability of affordable and accessible transportation is crucial for a diverse and multicultural country like Malaysia. APAD’s intervention is vital to ensure that e-hailing services remain inclusive and equitable for everyone. Allowing language-based booking preferences would create a two-tiered system, potentially marginalizing certain communities and undermining the spirit of equal opportunity.

What E-Hailing Companies Need to Do

APAD is urging all e-hailing companies to immediately review and rectify their booking allocation systems to ensure they are free from any discriminatory practices. Companies are expected to demonstrate their commitment to fairness and transparency by providing clear explanations of their booking algorithms and processes. Failure to comply with APAD’s directive could result in penalties, including fines and suspension of operating licenses.

Passenger Rights and Reporting Mechanisms

Passengers who believe they have experienced language-based discrimination when using e-hailing services are encouraged to report their concerns to APAD. The agency has established channels for receiving complaints and will thoroughly investigate all reports. This includes a dedicated hotline and an online reporting portal.

Looking Ahead: Promoting Inclusivity in the E-Hailing Sector

APAD’s proactive stance sends a clear message that discriminatory practices will not be tolerated in the Malaysian transportation sector. By upholding the principles of fairness and inclusivity, APAD aims to create a more equitable and accessible e-hailing ecosystem for all Malaysians. The agency will continue to monitor the situation closely and will take further action as necessary to ensure compliance with regulations and protect the rights of all passengers and drivers.