FridayOL

Say Goodbye to Long Customs Queues at MSP Airport!

Minneapolis-St. Paul International Airport (MSP) is embracing cutting-edge technology to significantly reduce wait times at customs, a common frustration for international travellers. Forget the traditional approach of queuing at desks – MSP is now piloting an Enhanced Passenger Processing (EPP) system utilizing tablet-sized screens, streamlining the arrival experience for everyone.

How Does the New System Work?

The new EPP system is a game-changer. Instead of lining up at a customs agent's desk, arriving passengers can now approach dedicated kiosks equipped with touchscreen displays. These interactive screens, roughly the size of a tablet, guide passengers through a simplified screening process. You'll be prompted to verify your information, answer a few quick questions, and proceed with your entry.

Why is MSP Implementing This?

MSP Airport has long been committed to improving the passenger experience. Increased international travel and the desire to alleviate congestion at customs checkpoints prompted the implementation of this innovative solution. The EPP system aims to address the growing demand while maintaining the highest levels of security.

Benefits for Travellers

• Reduced Wait Times: The primary benefit is a noticeable decrease in the time spent waiting in customs lines. The self-service kiosks allow for more efficient processing of passengers.
• Improved Efficiency: The system streamlines the customs process, allowing agents to focus on more complex cases.
• Enhanced Passenger Experience: A faster and more efficient arrival process contributes to a more positive overall travel experience.
• User-Friendly Interface: The tablet-sized screens boast an intuitive and easy-to-navigate interface, making the process simple and straightforward for all passengers.

What to Expect on Your Next Arrival

When you arrive at MSP, keep an eye out for the designated Enhanced Passenger Processing kiosks. Follow the on-screen instructions carefully and have your travel documents readily available. While the system is designed for ease of use, customs agents remain available to assist passengers who require help.

Looking Ahead

MSP Airport’s adoption of the EPP system is a significant step towards modernizing the arrival experience. The airport plans to monitor the system's performance closely and make adjustments as needed. This initiative reflects MSP's ongoing commitment to providing a world-class travel experience for its passengers. Expect to see this technology implemented at other airports across the country as its success becomes apparent.