Suburban Commuters Face Longer Waits: Is OC Transpo's New Bus Network Backfiring?

2025-07-25
Suburban Commuters Face Longer Waits: Is OC Transpo's New Bus Network Backfiring?
Ottawa Citizen

Ottawa's OC Transpo recently rolled out a revamped bus network aimed at improving efficiency and connectivity across the city. However, for many suburban residents, particularly those living in areas like Stittsville, the changes have resulted in significantly longer commute times and increased frustration. While some, like Maeve Villeneuve-Elson, are experiencing benefits thanks to a new express bus route, a growing number of commuters are questioning whether the restructuring has inadvertently worsened their daily journeys.

The core of the issue lies in the shift towards a more grid-based system, designed to prioritize express routes and high-frequency service along major corridors. While this approach is intended to benefit those living close to these corridors, it appears to have left many suburban communities underserved. Reduced route frequency, extended wait times, and circuitous routes are now commonplace complaints.

“Before, I could catch a bus every 30 minutes,” says resident Sarah Miller, who lives in Kanata. “Now, I’m lucky if I see a bus every hour, and it involves a long walk to the nearest stop. It’s made getting to work much more stressful.”

OC Transpo defends the changes, arguing that the new network provides overall improved service and increased ridership. They point to the express routes as a key benefit, allowing commuters to bypass local stops and reach downtown Ottawa more quickly. However, critics argue that the emphasis on express service has come at the expense of local connectivity and reliability.

The impact extends beyond just commute times. Residents are reporting difficulties accessing essential services, attending appointments, and participating in community activities. The reduced bus frequency effectively isolates some suburban neighbourhoods, limiting residents' mobility and access to opportunities.

What’s being done? OC Transpo has acknowledged the challenges and is conducting ongoing reviews of the new network. They are gathering feedback from residents and exploring potential adjustments to routes and schedules. However, implementing significant changes can be complex and time-consuming, leaving many commuters in limbo.

Maeve Villeneuve-Elson’s experience highlights a crucial point: the new bus network isn't a universal success. While some are benefiting from the express routes, a significant portion of suburban Ottawa is facing a less convenient and more challenging commute. The ongoing debate underscores the importance of balancing express service with the needs of local communities and ensuring that all residents have access to reliable and efficient public transportation.

Looking Ahead: The situation requires a careful and nuanced approach. OC Transpo needs to prioritize gathering comprehensive data on ridership patterns and commute times across all areas of the city. Transparency in the review process and open communication with residents are also essential. Ultimately, the goal should be to create a bus network that serves the diverse needs of all Ottawa residents, not just those living along major corridors.

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