FridayOL

Leigh-on-Sea, Essex – Highlands Surgery, a cornerstone of healthcare for over 14,000 residents in Leigh-on-Sea, Essex, has received the highest possible rating – 'Outstanding' – from the Care Quality Commission (CQC). This significant upgrade from their previous 'Good' rating, following an inspection in May, underscores the surgery’s unwavering commitment to providing exceptional patient care and innovative services.

Established in 1975, Highlands Surgery has a long and proud history within the local community. The recent CQC inspection delved into various aspects of the practice, including safety, effectiveness, caring, responsiveness, and leadership. The report highlighted numerous strengths, demonstrating a dedication to continuous improvement and a patient-centered approach.

Key findings from the CQC inspection include:

• Exceptional Patient Experience: Patients consistently praised the friendly, approachable, and empathetic staff. The surgery actively solicits and responds to patient feedback, ensuring their voices are heard and incorporated into service delivery. The report specifically noted the highly personalized care provided, catering to individual needs and preferences.
• Proactive and Preventative Care: Highlands Surgery goes beyond simply treating illness; they actively promote preventative healthcare measures. This includes robust vaccination programs, health screening initiatives, and comprehensive advice on healthy lifestyles.
• Innovative Use of Technology: The surgery has embraced technology to enhance patient access and convenience. Online appointment booking, repeat prescription requests, and secure messaging with healthcare professionals streamline the patient journey and improve communication.
• Strong Leadership and Skilled Staff: The CQC recognized the strong leadership within Highlands Surgery, fostering a culture of teamwork, professional development, and continuous learning. The practice employs highly skilled and dedicated healthcare professionals committed to providing the best possible care.
• Commitment to Safety and Quality: Rigorous safety protocols and quality assurance measures are in place to ensure patient well-being. The surgery actively monitors performance, identifies areas for improvement, and implements corrective actions promptly.

“We are absolutely thrilled and incredibly proud to have received an ‘Outstanding’ rating from the CQC,” said [Insert Name and Title of Practice Manager/Lead GP - if available]. “This recognition is a testament to the hard work, dedication, and passion of our entire team. We are committed to continually striving for excellence and providing the highest quality care to our patients.”

The CQC’s report serves as a valuable endorsement of Highlands Surgery’s commitment to excellence and reinforces its position as a leading GP practice in the region. For more information about Highlands Surgery and its services, please visit [Insert Website Address - if available].

This achievement sets a high standard for GP practices across Essex and demonstrates the positive impact that a patient-centered, innovative, and well-led practice can have on a community.